Hollywood Service:X

agra Wrote:

---

> Hi Dev
>
> Standard bank deposits via Payfast has a problem
> please look into it URGENTLY


Dev is away on holiday tomorrow so not sure he is on duty today,i will whatsapp him and email clyde

contact the helpline on this number in the meantime 08600 42387

The team tells me they have spoken to you, and a deposit has been made.

I have just done a payment through Payfast on Standard Bank and it has gone through. Please could you PM me exactly what happened, and what the error message was so I can forward it onto the deposits team.

Dev

NOt sure about topclass...I cannot place a fixed win currently..they claim system error..anyone else experiencing."price has changed -resubmit"

having the same problem

Our team is looking into it. We will advise as soon as working. Apologies for the inconvenience...

Service needs to be improved very quickly, forget about sending PM's, just improve the website, service, this is a very competitive market you're in. The race ran 20mins ago and payouts still not ALL CLEAR...........

Fix the $#@$%^up of "price change re-submit "...........really crap..........

rob faux Wrote:

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> I have supported Hollywood as I believe they try
> to provide customer service........HOWEVER, does
> anybody believe they are a better option since
> their 24/7 overseas service.
> Certainly not me!!!!
> To be honest they are just trying to do too much
> ,BADLY.
>
> Yesterday I had to take S/P about a horse that was
> showing a price?????
> Today I had to take S/P about a horse again.
>
> Sorry,not good enough ..............used my
> overseas facilities!


I agree. yes Dev does report back - but too much crap lately - it shouldn't happen in the first place. Too many times I phone and tell them to check deposits.. and then the apology - 'yes it is there - sorry'

hibernia Wrote:

---

> agra Wrote:
>

---

>

---

> > Hi Dev
> >
> > Standard bank deposits via Payfast has a
> problem
> > please look into it URGENTLY
>
>
> Dev is away on holiday tomorrow so not sure he is
> on duty today,i will whatsapp him and email clyde
>
> contact the helpline on this number in the
> meantime 08600 42387

HIBS and DEV

thank you

yes all sorted out. Someone from your staff got back to me.

I tried that number above ... It rang for a while, then a recording... something about...sorry there is no one available to take your call.

Now, completely @#$%êd.

Rowdy Wrote:

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> Now, completely @#$%êd.

Thanks goodness I used up all my funds for the PA and P6

I am using Playabets for indiviual race by race punting

We have had to restart out servers, which means the website has now gone offline. Will advise once it is back up.