Telebet => Close my account!

Over weekends, I usually place my bets via telephone as I refuse to get an internet connection at home as I spend my work day in front of the computer. I have previously complained about the high number of calls they drop – (not much has changed here). For the 5th yesterday I phoned in an exacta of 2&11 boxed. It paid R118.30 but the operator had entered it as 10/11. Someone from Telebet called me an hour ago to explain that it was called back to me as 10/11 (they agreed that I had asked for 2/11) and this stands. I was at gym at the time and asked him to phone me later - he couldn't hear me - bad line... This is precisely the shit we have to put up with when phoning them (how many times do we have to repeat our bets - do management at Telebet ever listen to how bad their call-centre really is? I doubt it)

Quite frankly, they can all go to hell. As of today, I will not place a tote bet. They can kiss goodbye a R5000 a month punter. CLOSE MY ACCOUNT.

On a similar note, I placed a bet at the bookies at Brightwater Commons (go to gym there). One of them, Worldsportsbetting has a board outside claiming impeccable service. There were 6 staff behind the counter but the TV was so loud they couldn't hear my REPEATED request for a patent bet. Anyway the lady closest to me looked absolutely dumbfounded about what I was requesting. Considering that I have not used them in 6 months because of their attitude, they can wait another 6 months for another bet. LM next door is so much more professional with half the staff. I don't like using Bettingworld as their staff never ever smile and don't give a damn about the punter. One thing I have learnt is that take someone's money with a smile - it lessens the pain!

On a lighter note, I really enjoyed CNN's coverage of the Breeders Cup. Unfortuantely coverage of big races in SA has a long way to go.

I got into the industry around 5 years ago when we purchased a filly trained by Lucky. While the filly was exceptional, her racing carreer was short. Hopefully her babies (if not sold) will be as good. Maybe I will climb in again. Until then, to the likes of Greg$, Magi and all the others, break a leg.

OTT (formerly Brassed)

Brassed howzit...

Sorry to hear about your experience with Tellybet, but I can understand how these errors occur... On Saturday I also had to call in my bet, but i could hardly hear the operator calling back my bet because of the noise level in there tellybet centre... Maybe the operators should concentrate more on there side, than shouting at each other across the room...:

As I have said more than once on this forum, if there was a competitor operator, that useless bunch would go under within a month...<

Cheers
Greg

I also mostly punt via Telebet - and in my experience it depends on who answers the phone - I have had problems as mentioned here by gregb and brassed, but I also have had very good service from a few agents - 'Mary' being one that springs to mind. So if a few of them can be good, how come some of the others are so bad - training / quality control?

Guys, Thx.
Telebet did get back to me this afternoon - the same person I spoke to earlier. I asked to no avail to speak to a manager but they are a SPINELESS bunch who hide behind call-centres. As bad as Jo'burg Metro and Nedbank.
The service in the industry is generally bad. Maybe they think all punters are mugs and that we have an addiction we can't control. I understand that TAB and Telebet do not employ rocket scientists but with their attitude, I can think of far better ways of spending my money. Bookies are not far off - seldom do they treat you with respect.

Possibly this is just the straw that broke the camel's back... I have for the past while been trying to figure out exactly who wins in this industry. Phumelela don't seem to be making a fortune. Most of the trainers seem to be battling. The punters give 25% away with each bet (to Phumelela). The owners can't be winning - maybe only 5-10% of horses will turn a profit. The breeders are not getting the prices unless they own the top stallions - when we wanted to breed with ours everyone said no, don't, yet we hope to get upwards of R500k for the baby. I certainly have not turned a profit over the past year. maybe the bookies do but they are not putting anything back...

Here we go James...

Let me first say that there is a woman at Telebet by the name of Lorraine who should be used to train the rest .....she is different class!
Now the bad news.....the rule is that the bet stands as it is called back,but most cannot speak english in an accent that is audible......I have accepted bets in the past where I was not certain what was being called back,but how many times can you say "pardon" without feeling like a parrot.
Wait until saftote is in the hands of service orientated management ......can't be long now......it's at rockbottom right now.

Outsource this section and it will work just fine -