Hollywood contact details

I'm still waiting for an honest explanations

Elvis, Sunday afternoon/evening notorious for lack of service. It happens regularly and don't try and speak to someone who could actually make a decision.. Sorry mate, that's not helpful to you, but I shy away from deposits or such on a Sunday pm. I don't know if the brains trust are all off, or what..

Good evening,

We are currently experiencing difficulties resulting race 5 from Turffontein, this has therefore affected all the multiples going forward. We have been working on this since the race went Final and have not been able to give a time frame. We are close to having this resolved and once it is fixed everything will be in order.

Apologies for the inconvenience.
Elvis please could you PM me your account number so i can have a look if this error has affected your account.

when you find out why I could not get on with Swift Wonder no need to dm me just say it here and actually I want you to pay me!You asked for my act # so I'm waiting on you and the lady that said she would come back to me l

flydubai, i was not making a deposit............. i was trying to take a bet & account shows a big fat - 9,300

11.00 a.m. Monday morning NOTHING CHANGED...... still showing a MINUS.

ElvisisKing wrote: flydubai, i was not making a deposit............. i was trying to take a bet & account shows a big fat - 9,300

11.00 a.m. Monday morning NOTHING CHANGED...... still showing a MINUS.

Hi Elvis

It seems a scratching on one of the legs of your multiples has caused an error, and has messed up an amount on of your tickets. We are sending this onto the software providers to fix this. I will notify you as soon as its done.

Dev

ElvisisKing wrote: flydubai, i was not making a deposit............. i was trying to take a bet & account shows a big fat - 9,300

11.00 a.m. Monday morning NOTHING CHANGED...... still showing a MINUS.

Hi Elvis

It seems a scratching on one of the legs of your multiples has caused an error, and has messed up an amount on 4 of your tickets. We are sending this onto the software providers to fix this. I will notify you as soon as its done.

Dev

ColinP wrote: I'm still waiting for an honest explanations

Hi ColinP

I need to take this up with our development team as to why this occurred at that time. Please can you private message me your account number, as well as the race meeting and race number. I will make sure the developers find out why this occurred.

Elvis I have sent you a Private Message - please check. Thank you

Hi Dev,

i have just noticed now my account is back in the BLACK...... thanks for your help BUT, took a mighty long time to rectify !

Thanks Elvis - It has now been rectified. There were a few customers affected by this, and all accounts are now fixed. Apologies once again for the inconvenience.

a big thank you to the Hollywood team for crediting my account re Swift Wonder
Its reassuring on all counts
and its obviously with s good heart as I struck White Christmas