Hollywood - Software upgrade issues.

Hollywood New Software

On Thursday this week, Hollywood bets upgraded/changed their software. Since this new version of software has been uploaded, I have found it increasing difficult to take certain bets , for example exotics – Exacta, Trifectas, Surely Hollywood, as a business should do as a minimum do the following:
1. Advise their patrons, prior to the upgrade, of the upgraded.
2. Inform their patrons on the changes and enhancements that they can expect to see. ( Pick 3 is a new bet selection)
3. Set up a dedicated hotline / help line for patrons who are experiencing issues with the new software.
Some of the issues that I have experienced, apart from being unable to take exotics, since Thursday are:
1. Constant error messages, witch simple state “ There is we /have an error loading”
2. The account balance reverts to R0.00, and I have to constantly log off and log on again.
3. Tried to take a bet in Borrowdale, select Borrowdale and this is ( refer to attachment)










Are there any others out there experiencing issues ( with the upgraded software) at the moment with Hollywood.

Hi

I made a deposit at 12:30 and up until now it has not been loaded. I am in contact with the whatsapp deposit cellphone no and the person responsible reads my Msgs every 1 he with a 1 line response. On his last reply he asks me to email proof of payment so I sent the email to depositnotification@hollywoodbets and proof to the deposit cellphone no which COSTS me and still no reply. On any other day I would have just left the racing but I missed a super dbl which pisses me off even more.

Pls pay more attention to your clients especially if you ask us to to follow a process.

Hi Burro, thank you for bringing this to my attention. We have been constantly testing our new software and websites, and it seems there are issues creeping up that we did not identify before. I will be sending you a private message (I think Kyle has already sent one), and we would like to get as much information from you as with regards to the issues you have picked up so we can address them.

You are also right, we should have a list of the new upgrades, and we will put something together.

The whole purpose of the new upgraded website is to make sure that we keep it along the same lines as the old website, but make sure we can add more bet types, and to make the bet striking easier. We appreciate your feedback as it allows to make sure we can achieve this.

I will send that Borrowdale image onto my team, as that is a definite bug in the system.

Thank you
Dev

elpiche wrote: Hi

I made a deposit at 12:30 and up until now it has not been loaded. I am in contact with the whatsapp deposit cellphone no and the person responsible reads my Msgs every 1 he with a 1 line response. On his last reply he asks me to email proof of payment so I sent the email to depositnotification@hollywoodbets and proof to the deposit cellphone no which COSTS me and still no reply. On any other day I would have just left the racing but I missed a super dbl which pisses me off even more.

Pls pay more attention to your clients especially if you ask us to to follow a process.

Hi Elpiche

I have sent you a private message to get your details, as well as the details of the deposit, so I can not only follow up, but also look into what happened with regards to the service. I appreciate your feedback in this regard to I can get this addressed asap.

Regards
Dev

Apologies Dev, I am correct to say there is new Open Bet rules in place ? The main change is that there is pool limits in regard to the jurisdiction and also I dont see this rule anymore as per the other post by Kyle, has this rule been done away with ? Thanks.

Open Win and Open Place Limits

Not withstanding the pool size, Hollywood reserves its right to limit the odds payable on open wins and open places to a maximum of 50% over the fixed odds starting price of the horse (being the last price laid by Hollywood). The payout limit will be the lesser of the Saftote pool size and the value of the stake applied at the odds limit.

By way of example, if a horse has a starting price of 2/1 and pays R5 for a win (odds of 4/1) on the totalisator (where the pool size was R15000) and a customer has R1000 wins, then the payout will be limited to odds of 3/1. Should a customer have had R5000 wins on the horse then the maximum win amount will be the pool size.

The last Price laid on Storm Belt was 14/10 a place, plus 50% gives us 2.1/1 hence the R3.10 place payout.

The last price laid on Success Story was 1.25/1 a place, plus the 50% gives us 1.875/1 hence the R2.90 place payout.

...and i know i'm becoming an irritant but i still don't see when i can play a pick 3 online
I should not need to phone this bet :dry:

dev said somthn about migrating users to the new software,

maybe they still busy with that? Coz mine aint working either

Hi DC and Johnnycomelately - you are still on the current system, and not migrated to the new one. If you wish to be, please inbox message me (DC - I already received your message).

Naresh - with regards to the Open Bet rules, our new website Terms and Conditions had the outdated T&CS, but these have now been updated this morning. Therefore please have a look at them now and you will see all the rules as we have on the current website, pertain to the new one.

Thank you
Dev

cool, thanks dev