Hollywoodbets Fixed odds discrepencies

Has anybody else taken fixed win bets and received lower odds if the horse comes in, case in, below is my betting slip, however when I received my payout I got back odds of R3.89.

South Africa
Vaal

Race 8
Fixed - Win
22 December 2016 16:05
5 Barcelona Babe
Price
5.56
Stake: 50
Potential Payout: 278
Reference: 28381653066
Date submitted: 22-Dec-2016 15:15

Horse Racing (Fixed - Win)
South Africa
Vaal
Race 8
Fixed - Win
22 December 2016 16:05
5 Barcelona Babe
Price
5.56
Stake: 25
Potential Payout: 139
Reference: 28381654980
Date submitted: 22-Dec-2016 15:22

Attached is something I got back from Hollywoodbets which seems to differ

Does anybody have any thoughts on this

Hi there was deductions because of the scratching of Consequentially (i think in the region of 30%)

That's correct. CONSEQUENTIALLY was scratched and a 30% deduction was applied to all winning bets struck prior to the scratching.

It always does my head in when people blame all and sundry without doing the basics

This is very unfair on the bookmakers

Have to agree OTA rather give it some thought phone the bookie etc before using a headline topic on a busy forum

This applies to all bookmakers however I really feel they need to apply a new rule to deductions. How they feel justified in applying the 30 percent deduction and then open the horse after revised betting at an equivalent price or longer. I personally bet prior to scratching at 11 to 2 and after scratching at 6 to 1.

In this case its once again poor training of the staff at the payout point which is the problem imo , the customer should have been informed of the scratching and subsequent deduction

Wood wrote: This applies to all bookmakers however I really feel they need to apply a new rule to deductions. How they feel justified in applying the 30 percent deduction and then open the horse after revised betting at an equivalent price or longer. I personally bet prior to scratching at 11 to 2 and after scratching at 6 to 1.

Its quite laughable the way they rob the public , bet with the tote no deductions there

So craig when a horse is scratched the rest of the remaining horses odds remain the same on the tote you say?Also the 25 percent the tote creams off the win pool you dont count as a deduction either?

Craig Pienaar wrote:

Wood wrote: This applies to all bookmakers however I really feel they need to apply a new rule to deductions. How they feel justified in applying the 30 percent deduction and then open the horse after revised betting at an equivalent price or longer. I personally bet prior to scratching at 11 to 2 and after scratching at 6 to 1.

Its quite laughable the way they rob the public , bet with the tote no deductions there

Are you kidding ................so when the tote refund all the bets on the scratched horse, you think they subsidise the remaining bets?
Tote has plenty REDUCTIONS,including after the race is run.
I do agree with WOOD though ...the bookmaker deduction scale is not a fair one!

(lol House ,we were posting at the same time!!!)

Craig Pienaar wrote: In this case its once again poor training of the staff at the payout point which is the problem imo , the customer should have been informed of the scratching and subsequent deduction

Hi Craig, this bet was an account bet - it was not taken at the branch.