Tabonline betting cock up another race

  • Muhtiman
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Tabonline betting cock up another race

8 years 5 months ago
#647435
....they voided race 4 Happy Valley today.... because they added a non-existent horse to their field....they had two number 2's....saw their mistake closed the race 10 min before the off and refunded bets.....I had the trifecta....but got a refund instead.....when will they ever get it right..... :blink:

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Re: Tabonline betting cock up another race

8 years 5 months ago
#647436
.....wonder when they'll realize that they have to post a result as it is going to affect the exotics like the PA.....but if all fails the field will have to apply.... :sick:

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  • rob faux
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Re: Tabonline betting cock up another race

8 years 5 months ago - 8 years 5 months ago
#647441
The best of all was the justification.......they compared their (usual) careless competence to some umpire who made an error in a live cricket match ....you gotta love it :P
Last edit: 8 years 5 months ago by rob faux.

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  • Muhtiman
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Re: Tabonline betting cock up another race

8 years 5 months ago
#647442
.....I would love a job as their crash test dummy.....pay me to test the systems with a little
cash kitty....I find a fault then get it fixed....before having to void the race and lose potential revenue....they must look a lot smaller in front of their co-mingling partners when they have nothing to cough up into the race pool.... :blush:

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  • alterego
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Re: Tabonline betting cock up another race

8 years 5 months ago
#647459
rob faux wrote: The best of all was the justification.......they compared their (usual) careless competence to some umpire who made an error in a live cricket match ....you gotta love it :P

This type of error is unacceptable, surely there is some sanity check done. Agree that these types of stuff ups have become the norm.
However, I don't think we should be having a go at Cohen for his comment. This was not a case of "they" justifying anything. He admitted it was a human error and was using the todays cricket as a comparison. IMO he handled the situation very well given the circumstances.

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10 BET HORSE RACING
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Re: Tabonline betting cock up another race

8 years 5 months ago
#647477
alterego wrote:
rob faux wrote: The best of all was the justification.......they compared their (usual) careless competence to some umpire who made an error in a live cricket match ....you gotta love it :P

This type of error is unacceptable, surely there is some sanity check done. Agree that these types of stuff ups have become the norm.
However, I don't think we should be having a go at Cohen for his comment. This was not a case of "they" justifying anything. He admitted it was a human error and was using the todays cricket as a comparison. IMO he handled the situation very well given the circumstances.

Yes, he handled a common situation about as best as it could be ....I just find it amusing that even the presenters (as front line employees )are battling to hide their frustration at defending the group they work for and the need to pull rabbits from hats!
( Shaheen started to show he was reaching the end of his tether)
Alistair Cohen was unfortunate to be in the seat, representing Phumulela,when it was necessary to make the announcement and it therefore became his duty to offer some sort of explanation on behalf of "they"
I deliberately used "they" rather than his name,as I didn't see it as his personal view but as carrying out his duty!

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  • Dave Scott
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Re: Tabonline betting cock up another race

8 years 5 months ago
#647480
Just reading the post and bottom line this incompetence is unacceptable, not sure what the best call should have been?

I can only quote from my years in running plants "do it right first time"

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  • Dave Scott
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Re: Tabonline betting cock up another race

8 years 5 months ago
#647497
Ok it was a late night for scotia

When u say carded wrong was it just the tab sheet or the race card, the bookies betting etc?

If it was only the free sheet handed out in totes surely this would not constitute a voiding of the entire race ?
I am guessing that for exotics PA, jackpot P6 that it was a field leg

Last comment; is that tab sheet regarded as an official document?
I thought it was just a free handout for punters who don't have access to proper card same as a "lucky Jim tips for the day"

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  • Muhtiman
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Re: Tabonline betting cock up another race

8 years 5 months ago
#647503
....did not see Tab Sheet but the online betting portal displayed two number 2's.....much like one sees in USA racing.....this could have stemmed from an early scratching as Hong Kong has un carded emergency acceptors and can substitute them for a scratched horse 24 hours before the carded race.....it is possible that our TAB loaded the fields in advance and when they got info that there was a change.....some numbnut not knowing the procedure added the replacement horse and did not remove the scratched horse.....this mistake is inexcusable as these things can be checked online as Hong Kong has an excellent online race card and also advance tote figures for each race....so who ever loaded the race should have checked which would be the correct entrant for that race.....I blame bad management and lack of staff training.... :unsure:

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  • naresh
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Re: Tabonline betting cock up another race

8 years 5 months ago
#647506
Muhtiman wrote: ....did not see Tab Sheet but the online betting portal displayed two number 2's.....much like one sees in USA racing.....this could have stemmed from an early scratching as Hong Kong has un carded emergency acceptors and can substitute them for a scratched horse 24 hours before the carded race.....it is possible that our TAB loaded the fields in advance and when they got info that there was a change.....some numbnut not knowing the procedure added the replacement horse and did not remove the scratched horse.....this mistake is inexcusable as these things can be checked online as Hong Kong has an excellent online race card and also advance tote figures for each race....so who ever loaded the race should have checked which would be the correct entrant for that race.....I blame bad management and lack of staff training.... :unsure:

I noticed the same thing on the Hong Kong website and the trainers have options on which runners to be included in the fields in order of their preference if they have multiple runners. Plus they have priority runners ie runners which will get in first.

There was no number 10 in our fields though...

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4 RACING JULY
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Re: Tabonline betting cock up another race

8 years 5 months ago
#647515
There was no number 10 in our fields though...[/quote]

....did not see that....as the 10 horse was not in my play....floated my 2 PA horses with field but did see that the odds and horses did not line up on the online grid and that the tote fav was paying R134....then checked the HK tote and saw that there was a cock up with local TAB.... I was working off the fabulous HK online race card......not some locally printed tip sheet..... :sick:

....so even worse some numb nut can't count to 10 and loaded a field minus a number but instead had duplicated one of the numbers....FFS where are the checks and balances...still blame bad management .....in the tote we cannot trust....scare away the contribution to betting revenue is the fastest way to kill the game..... :ohmy:

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Re: Tabonline betting cock up another race

8 years 5 months ago
#647522
.....I just checked my bets from yesterday and saw that the number 10 was in my trifecta play...so it must have been loaded on the betting portal....but not on their free tote sheet....so there was more than one cock up that lead to the voiding of this race.... :S

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