SA Tote in UK and Betfair

Just for those that don't now SA Tote is running with Belfair uk delivering a service here
It has been great as I can play my exotics in £ and get paid in pound
However for the past month or so I find that the tote goes offline
It didn't worry me to much at the time but today it did I wanted to play a q/ted in race 5 and
swingers in race 6 and 7 and 8 when I place my bet it said race has gone off. mind you It was a hour before race time Now I lost out on the q/t in race 5 and 8 plus the swingers

I rang Belfair and was told they only run it as a service and they are not responsible for it going off.
SA Tote have been doing quite well here as I have seen some of the pools at the end off the race and they have been quite big how come they are off line so much now days
You either offer a service or you don't
Come on Sa tote get your act together or cancel your service

Does any one know who I can contact to complain ??

Ghepardo in the opener at Leicester been backed so should take a power of beating.

Magic Applause the exacta horse

This is NOT an issue with Betfair or the tote in SA. The company that provides the platform is based in the USA and if there is a delay it often deletes races that fall out of order. The system is clock based and NOT "open" market based.

I do know that there was a time when there were agreements between Betfair and "p"/Saftote. Which is why I found their attitude to licencing so amusing!

Typical. No morals when money is involved