LETTER TO INTERBET

As a long standing customer I am disappointed about your lack of service on Vodacom Durban July day.
I can understand that you can’t be held account able for the TAB problem.
But your own system wasn’t operating as it should.
And what do you do?
send me an sms to say use mobi site!!!!!!!
Well I don’t do mobi sites as I am technologically disadvantaged.

And don’t tell me that crap about volumes etc, it is your problem. Not your customers.
It is your responsibility to make sure your system can handle big volumes.
You provide the service we make use of it.
Between Interbet and the TAB you managed to change an event , which all of your customers were looking forward to ,into one big nightmare and a very big disappointment.
We where let down and the enjoyment was taken away by your poor service.

But the worst part is you DIDN’T bother to apologize!
Not an even sms to say sorry.
Not even ‘we are sorry here is a R25/50 voucher to show we are really sorry.
NO NOTHING

YOUR PR STINKS
But let me tell you about PR from one of your competitors
World Sports Betting
Yesterday I got my R300 voucher
As a matter of fact I get a free loyalty voucher virtually every month from them.
On my birthday I get a R1000 voucher
I am with them for a much more shorter time than I have been with you.
I have been a customer with you now for more than 10 years.
What do you give me? Your loyalty club where you get some loyalty points
You have to bet hundreds of thousands of rands to get enough points to make it worthwhile to redeem your points.

Do you really care about your customers?
Your service used to be excellent but over the last year your service begun to go south at a fast pace.
Example; in the past you would make an EFT transfer and by the time you have logged out of your bank and logged into your account the deposit will show.
These days you have to phone in 8 out of 10 times to beg you to place the deposit in your account.

But it seems you don’t worry what your customers think of you?
Do you visit the ABC forum and read or do you also have the attitude that the opinions of members on the forum is not relevant?
If you do the joke is on you.
Membership of this forum is worldwide, so worldwide persons can see how bad your service is.
Your competitors keep an eye on the site and if a member complain they react and resolve it.
But not once have I ever see INTERBET react to a complaint or give feedback.
If I am wrong please provide cases where you did react on a complaint on ABC and I will apologize

.
I wonder if you would even bother to respond to this email.

Your very unhappy client

Well said!!!

Still no response from their ambassador, he is normally very quick to jump to their defense. Maybe he too has finally seen the light or will we hear again on WW how you could have got 3 times better odds on the plum of the week with Interbet

Garland Greene wrote: Still no response from their ambassador, he is normally very quick to jump to their defense. Maybe he too has finally seen the light or will we hear again on WW how you could have got 3 times better odds on the plum of the week with Interbet

:lol: :lol:

Garland Greene wrote: Still no response from their ambassador, he is normally very quick to jump to their defense. Maybe he too has finally seen the light or will we hear again on WW how you could have got 3 times better odds on the plum of the week with Interbet

just a pity we can't back them because the system was off

I've never seen checkers or pick n pay offline on pay day.

They need people to buy groceries but if they're offline shoppers will go to another shop

shouldn't punters do the same ?

WSB
Hollywood
MWOS
betting world
bet .co.za
sporting bet
Sunbet
track and ball
gbet
playabet

plenty more bookies available


we can't blame Checkers if we got no food because they're offline, don't starve just go to pick n pay

plenty options available

Yep none of us could get in.

I also believe to give credit were credit is due
They answered my email this morning.
Although it doesn't make up for the disappointment at least I got response and apology.

Firstly we would like to thank you for taking the time to contact us about you experience over the weekend, our customer satisfaction is paramount to the success of Interbet and all feedback whether positive or negative is very important to us.
Secondly we apologize for the poor user experience you had on July day. It goes without saying that we too were very disappointed with the services that we subscribe to and subsequently provide to our customers (TAB). A lot of time and effort goes into an event like the July, stress testing systems, scaling up of resources etc. etc. however these providers fell short in certain areas and we too are looking for answers as to why. But as you've mentioned this is our issue which we have to address (and we will) and our objective is maximize your and our clients experience on day's such as this.
We will be going through this in detail in the coming days and will revert on the outcome of our findings.