I know that many people complain about bookmakers and for some reason Hollywood is always mentioned (probably because they always respond which, in itself is a credit to Hollywood... to me they seem like one of the best).
But Marshall’s has to be one of the worst
In the last 6 months I have taken 3 cash bets with them that won paying R8,000, R24,000 and today R14,000.
Every time I have turned up to cash in they have not had money, can I come back in two days, next week, next year, maybe never. Do I want an account? They can create one and credit the money. Perhaps more bets with the tickets?
FFS I am a cash customer and I just want to get paid in cash, no questions asked.
These guys are the absolute pits.
Thankfully I only use them when I have maxed out the other bookies in the area and they only get my absolute best bets.
They are terrible. They hate punters winning and make it as difficult as possible to cash out
I feel for you.....You not alone....
Went to cash in a ticket...was told we already cashed for the day (at 5 in the afternoon)...it meant they had no money...was told to come back in the morning..bullshit
With respect they should not make their problems ours. We walk in with cash we should be able to walk out with cash!!. If security and crime is a problem then deal with it by beefing up security or whatever they need to do. To expect the punter to not get paid because they cant hold cash is absolute crap. At least offer an immediate instant eft payment to a person's requested acc or any kind of effort for that matter. It's just the same at the totes. Come back another day is insulting to most people's intelligence and a total lack of respect for your customer. But it seems that's the norm as far as racing is concerned.
MissT wrote: With respect they should not make their problems ours. We walk in with cash we should be able to walk out with cash!!. If security and crime is a problem then deal with it by beefing up security or whatever they need to do. To expect the punter to not get paid because they cant hold cash is absolute crap. At least offer an immediate instant eft payment to a person's requested acc or any kind of effort for that matter. It's just the same at the totes. Come back another day is insulting to most people's intelligence and a total lack of respect for your customer. But it seems that's the norm as far as racing is concerned.
UK betting shops can do an instant payment transaction into a debit card of your choice.
In South Africa they can do an instant EFT but won’t because they REALLY dont want to pay you
MissT wrote: With respect they should not make their problems ours. We walk in with cash we should be able to walk out with cash!!. If security and crime is a problem then deal with it by beefing up security or whatever they need to do. To expect the punter to not get paid because they cant hold cash is absolute crap. At least offer an immediate instant eft payment to a person's requested acc or any kind of effort for that matter. It's just the same at the totes. Come back another day is insulting to most people's intelligence and a total lack of respect for your customer. But it seems that's the norm as far as racing is concerned.
UK betting shops can do an instant payment transaction into a debit card of your choice.
In South Africa they can do an instant EFT but won’t because they REALLY dont want to pay you
UK betting shops take 2-4 days to pay onto your debit card..
bokked i agree with you and have had similar problems and even worst ... beside the money they never have, they lack resoources too .. they refuse to show the betting on screen because they dont wana pay the license agreement in some cape town branches, they dont even broadcast the races in atlantis, but they want yor cash, they cant even afford to make a copy of a standerd race card or betting sheet, iether because the printer is still fucked from the last xmas or ,staff get agro wen they need to check yor old tickets from the same meeting they just took yor bet from.. they staf is rude and very and extremely incompetant they allways have system problems... once in the kensington branch wen i lay a bet they told me the system be off for 2 days , hand inform the techic ansd managemnt but could not place bets or do pay outs , once i was told they could not pzy me because the lady did not arrive with the safe keys from the previous night.. and they dont have her cell nr ... and they cant call her ...from their own landline... my list is endless... i refused to go into a marshall branch, i have sent numerous email to their big boss in durban... did not even get a reply... been removed too by ADT SECURTITY BECAUSE STAFF IS SO INCOMPETANT & WEN U FLIP THYE CANT SOLVE THE CUSTOMERS PROBLEM,, THEY CALL ADT... I AGREE HOLLYWOOD SET THE STANDARD.. ARE THE BEST ...BUT NEED ROOM FOR IMPROVEMENT TOO... THE WORST IS THE TOTES & BETTING WORLD ....FUCK!!!!! IDK HOW THESE PEOPLE CAN STILL STAY IN BUSINESS... A TRUE BUNCH OF CLOWNSS
These guys don't care about the customer.. they don't grasp that we pay their salaries and bills if we don't punt... but we treat like shit. with our own hard earned money ....
Visit some of the Marshalls branches BETWEEN King Shaka airport and Phoenix.... STAFF GOT ATTITUDE...EVER LASTING ON LUNCH BREAK OR TOILET BREAK...EVER LASTING ON THEIR PHONES...YOU HAVE TO SPELL THE NAME OF THE HORSES FOR THEM...............LIST IS ENDLESS...BUT THEY ARE STILL IN BUSINESS......ARE YOU LISTENING JEREMY!!!!!!!
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