Jockeys does matter - Hong Kong Jockey Club to Phumelela

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Met Meeting – Information BreakdownPhumelela failed contractual obligations

 Posted 28th January 2019

   

The Hong Kong Jockey Club will refund punters who placed bets on four horses during Saturday’s South African simulcast after its contract partner failed to provide information about jockey substitutes before the start of the races.

The South China Morning Post reports that the issue was created when jockey Donovan Dillon became indisposed after the opening race of the simulcast and needed to be replaced for the remainder of The Met meeting at Kenilworth.

However, in four of those races, the Jockey Club said Phumelela Gaming and Leisure Limited “failed its contractual obligation to inform it of the jockey substitutions”.

The four horses concerned are:

S1-2: “11 Sherwood Forest” replacement jockey Sean Veale

S1-4: “20 Helen’s Ideal” replacement jockey S’manga Khumalo

S1-5: “5 Rose In Bloom” replacement jockey Keagan De Melo

S1-7: “7 Benjan” replacement jockey Anthony Andrews

“[The Jockey Club] only received notifications of the concerned jockey substitutions from Phumelela after the completion of those races and after the payout process,” the Jockey Club said.

“Subsequently, it took immediate actions to update the jockey information across all channels. The horses concerned did not finish in the top four of those races.

“We take this incident seriously and have demanded an explanation from Phumelela.

“According to the Horse Race Betting Rules, all confirmed results and dividends remain unchanged. “However, after considering the interests of customers, we have decided to make a discretionary refund.”

Punters who invested on any of those horses in single and all-up pools for win, place, quinella, quinella place, trio, tierce, first four and quartet, double trio or treble are eligible to get their money back.

For those who placed the bets using their account, they will be refunded automatically.

Refunds on cash bets can be done manually from midday on Monday in off-course betting branches Lost tickets can also be claimed in those shops within seven days.

“Accurate and timely delivery of wagering related information is a core value of the club’s simulcast and betting protocol,” the Jockey Club said.

“The club will always act responsibly to ensure that these values are not violated and the customer’s interests are served and protected.”

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Another major own goal by P.

They were to busy at the Met Party enjoying all the VIP trappings to care whether the job got done properly.

Tony Mincione's comment on this article on the SP website is probably the best comment that I have had the privilege to read on any racing forum

Well herewith is another observation from someone that frequents racing jurisdictions all over the world.

I am privileged to often be in the company of professional punters and I have often wondered why they only focus on HK-Singapore to run their operations. Well last December on my yearly trip to HK i found out. Up until then it really made no sense to me , after all in South Africa we have a relatively robust tote system we also have the open bet. So why i asked did you guys never set up there. Is it the weak rand?

"not at all for us to be successful and feed the pools we need a few things to happen. We need a relatively large rebate on our turnover circa 8-10 % and that is just not an option in South Africa. But i suppose the other main reason is your racing is untrusted."

Then it hit home, he was right. In hong Kong a punter has to worry about at least 10 things less than a punter in SA and that is just a guess as it probably is more than 10 things.

This incident shows are how far behind the rest of the world we are.

Over the Air wrote: Tony Mincione's comment on this article on the SP website is probably the best comment that I have had the privilege to read on any racing forum

REFUND REBUKE

More than anything else, this highlights how shamefully the racing industry has treated their customers, the punters.

For years now, on every platform, customers have been complaining that they are taken for granted, ignored and plain abused by the high handed attitude of the paid professionals in the industry. Incidents are ignored, swept under the carpet or treated with a casualness that customers often felt could only be perpetrated by a monopoly. No one cares about false rails, have the starting gates moved, what is the penetrometer reading today?

The immediate and drastic action (by our standards) of the HK Jockey Club is a smack across the SA face with a wet fish. But South African punters should be crowing “We told you so!” as loudly as they can.

This is the first time that the abuse dished out to the customers with regards to the real importance of information to the racing gambling public by the operators has been verified from outside. It’s especially on point that the statement issued loud and clear comes from the very people who set the gold standard in horse racing.

Loud and clear, it’s important and you can’t cover it up, and we have to give the money back.

The operators must be wondering what precedent has just been set. If this is the proper reaction for when you forgot to update the jockey changes, what about all the other shit we pull here? It looks like it’s time to get permanent “Refund” terminals ready.

Wow


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......notice that the Met was not listed for refund yet there was also a Jockey change.....was this perhaps the only change they received information on......I heard Dillon was stood down via TT before I switched to the open feed and did hear of the replacement on Benjan which was the only horse in my exotic play
......us punters and suppose the operator have become all to used to the poor dissemination we take it as the norm and we become resourceful to get what scraps we can by being on this website and rely on some posters to make us aware of changes when they are not provided and updated correctly..... but this is a big wake up call for the operator and some arses should be dragged across the coals.....as we cannot afford to be seen as a piss poor shIt show......we will be dropped like a hot scone.....and doomed to the dark ages......::blush:

These were all very late changes

They got the rest I think, I think this is a case of HKJC taking the opportunity to appear to be on the ball. ( rightly so )

Wonder if they would have done it if any the horses had been “ money horses “ ?

PHUMELELA MEDIA RELEASE
SUBJECT: Jockey Substitutions
DATE: 29 January 2019
RELEASED BY: Phumelela Gaming


On Saturday 26th January two jockeys, D Dillon and A Domeyer, were unable to take up all of their scheduled rides at Kenilworth for medical reasons (Dillon was injured during Race 3, and Domeyer was found to be dehydrated before Race 10). As per established racing practice replacement jockeys took their respective places for races 5, 7, and 8 (Dillon) and 10 (Domeyer). Such occurrences and practices are commonplace in the Racing world with several jockey changes per race card not unusual.
In this instance due to an administrative oversight some of the changes, were unfortunately not communicated to our racing partners. Following an internal inquiry the standard operating procedures for jockey changes have been revised to ensure that such an administrative and communication error will not recur.
Phumelela Group CEO, John Stuart said “We would like to thank our partners, whose fees, commissions and royalty payments help fund the sport of Horse Racing in South Africa, for their understanding and, in the interest of maintaining relationships that are based on mutual trust and commitment, wish to reassure all of our stakeholders that such an occurrence will not happen again”.
ENDS

So whats the turnover per race in HK? 2 - 3 Million HK dollars?

Administrative oversight.....sounds like my liar ex boss :ohmy: