To whom it may concern
Ever since 26 March 2020 when the country went into Level 5, Australian tracks have been starved full exotics.
Trifectas and quartets, in particular, has been a staple bet type for many punters, as it adds an extra layer of strategy and anticipation to the racing experience. By excluding trifecta betting on Australian races and in some UK races, it feels like you are alienating a significant portion of your customer base who thoroughly enjoy this type of wagering.It is disheartening to hear that the decision-making process behind this change might be influenced by personal biases or disinterest in Australian harness racing. It is essential for the tote to cater to the diverse interests of its clientele. By limiting betting options, you risk driving away loyal customers who find value in the full range of exotic wagers.
Today, 29 July 2023 there was no morning track with full exotics, and now with Durbanville off the cards, Its only Newmarket with full exotics until 7pm. While I understand that operational decisions can be complex, I urge you to be transparent with your reasoning behind this move. If there are legitimate reasons for this decision, I implore you to communicate them clearly to us. We deserve to know why this change was made, especially considering the impact it has on our betting experience and overall satisfaction.
Thank you
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