Calling Hollywood - Negative Account Balance

Hi Hollywood Team, Please can somebody assist me with this query. My account has suddenly gone into a negative balance since last night. I took a few multiple bet tickets yesterday which included Scottsville and Turffontein. The first 3 legs ran and won which were at Scottsville, the remaining legs were due to be run at Turffontein but were not run as the meeting was abandoned. Given this scenario, my ticket would be paid out on the legs run, right? I was paid out after the abandonment  on the winning legs and all was well until last night when my account when from a healthy balance to a negative one. This didnt make any sense to me but I put it down to a technical glitch and perhaps the issue would resolve itself by the morning. Not to be so I contact the live chat this morning and was advised that apparently the audits team reversed the winnings on the tickets because of the abandoned legs, this makes zero sense to me because winnings should be paid out on the legs that won and this was the case originally. What suddenly changed? To add insult to injury, not even the stakes were refunded on these bets and that is why my account is sitting on a negative balance. Something is clearly wrong here, please can management check on this? Please PM me for my account details and ticket info for further investigation. P.S other friends and family have been complaining about the same issue since last night and are also sitting with a negative balance since last night.  

Hi Punteress
Please can you email johni@hollywoodbets.net and copy me in on devinh@hollywoodbets.net. Please send your account number. I am currently on leave, but John can assist.
Thank you
Devin

I see the issue has now been resolved. thank you Devin & team

Don't understand why i must send you a selfie to withdraw mu money especially when i just update my banking details, pleasd4 call me.

bayern wrote:

Don't understand why i must send you a selfie to withdraw my money especially when i just update my banking details, pleasd4 call me.
 

Bayern

If you have recently changed or updated your bank details, bookies for security reasons will ask for you to either confirm it was that that changed your details or ask you to Fica again.

Bob Brogan wrote:

Bayern

If you have recently changed or updated your bank details, bookies for security reasons will ask for you to either confirm it was that that changed your details or ask you to Fica again.


Good morning Bob, the matter has been resolved. Two things, i did update my bank details and made the first withdrawal, no issues. Second withdrawal, i received a message that the withdrawal failed/was declined, because i had to send them a selfie! Here's the silliness of this, if i send a photo of a friend sitting with me, they'd be none the wiser.