Betting world what a joke

BW Rosebank and Fordsburg any bet i play that ging to pay in excess of 20-25k evn 15k they must &^%% call back office, why does not BACK OFFICE sit and serve the customers or better still why price up teh horses and then query if the bet must be laid

As far as i am concerned this B W fiasco stems from the management at the top. If there regional managers dont have a clue and there traders here in the cape dont have a clue,how can we expect the staff in the branches to do their jobs.

rolands song Wrote:

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> BW Rosebank and Fordsburg any bet i play that ging
> to pay in excess of 20-25k evn 15k they must &^%%
> call back office, why does not BACK OFFICE sit and
> serve the customers or better still why price up
> teh horses and then query if the bet must be laid

they employ people that don't have an idea about betting or making a book - These are not Bookie Clerks but cashiers better suited to a supermarket.

prime example, on Tuesday ask for CT Noir 22000/20000 they said hold on and had to query etc etc etc i told teh cashier to &^^% off as it was almost race time and took it on the tote better payout in the end


TOP BET Monte better service with no hassles i have now found out(tu)

I'm just going to say it and get it done... I don't mean this for every business or individual in SA obviously... but my definite impression in my time in SA is that in business in general... there are far far far too few in management or above with the intelligence, necessary skill levels and understanding of customer service to do their jobs. The employees on "the floor" are normally lazy with attitude and nearly all of them are only interested in trying to show they have a little bit of power (which they don't unless they decide to be objectionable which they often do) and their pay-checks.

They all cover up for this by avoiding the issues etc until you just go away so frustrated and angry because you are getting nowhere and the people you are talking to can't (or won't) see sense and are just being stubborn and unreasonable. I experienced this time after time after time and sh1t was I fuming after every occasion... I never seemed to get used to it because each time it seemed so idiotic and unnecessary.

I would accept all of this if I thought it was leading somewhere positive. Unfortunately, I don't. Bushy, I don't think you should change where you go, I suspect it will be the same wherever unless you are lucky enough to find the "one" who gives a sh1t and wants to help.

In fairness part of this is now a "world" problem. There are very few places left now with a chain of command etc which allows you to complain to a higher authority if your grievance is not dealt with you as you feel appropriate. Basically, if Joe Bloggs in customer services says I hear you but tough sh1t, then that is it now. And Joe B is simply reading the rules as given to him by management... who refuse to take your calls etc. So, no accountability and no chance of your individual grievance being given a proper opportunity to be assessed. You are now farked and they can continue doing exactly what they were doing. It is a very very very wrong state of affairs and can only lead to a poorer society in so many ways. If only in relation to this, I'm glad I'm getting older cos if it had been like this when I was 20, I'd be a complete idiot in a straightjacket by now. Actually... :S hmmmm....

Bushy Wrote:

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> the clerks that work for bettingworld (kenilworth
> especially), have an attitude of being far far
> above their job title...the amount of times they
> sit there talking to one another and whilst you
> and others are trying to get bets on, we(as the
> customer) is being asked to "wait" while they
> finish their private conversation?
>
> then if you give them a bet, get the ticket back,
> and it is incorrect, and you ask them to fix it,
> they argue with you to the end of the world about
> how they heard you correctly and you gave them the
> wrong information, they will never change a bet
> for you, or if they do agree to it, the race has
> already begun by that stage anyway.
>
> another issue i have repeatedly is that of updated
> betting sheets, when approaching someone behind
> the desk asking for an "updated" betting sheet,
> (lets say at 3pm) i get the printed out sheets
> from 11am, then if one asks for an updated one,
> there is no response of ease in trying to make the
> customer feel appreciated by printing a updated
> sheet for them, in order to do business...they
> just sit there and refuse as if their job title is
> to punch through bets in the computer and not to
> do printing.
>
> i suppose this can go for the whole of P and
> GC...as we all have ranted on and on about, it
> really is diabolical the kind of service that is
> offered...as a website i have found it to be
> great, user friendly, and very convenient, but the
> hands on dealings with employers in totes is
> actually a joke, to say the least


Bushy, i have had the same experience as you regarding all of the above. It was not at Kenilworth, but 2 other BW branches, so it looks like it a general BW issue.

@Englander:

There was a fabulous article on customer service in this country in one of the papers just last week; exactly what you reiterate.

The writer noted that the business sector is even worse than Government service! Very seldom can one get past the shop floor to management. If you call their helpline, there is a standard response.

For dated stuff, they invariably send you a 'voucher' in the post...... and that's it!

For instance, Baker's R2-million competion ended in August yet there are packages still available at Makro, PnP, Shoprite, etc where you SMS (at a cost!) to win blah... blah!!! (I entered over 50 times during the compo and nix!).

There is nothing on the competition rules to state that it closes end August unless you see the reverse or inside. Gullible consumers are more than likely to send in their entries!

Is this fair?

The same can be observed about virtually every business that runs such competitions!


Then at Makro (in their fresh produce where prices are sky high!), they package a froth banana or two (and even strawberries); invariably, dated stock re-packaged! The plastic covering is printed so one cannot notice easily when picking it up.


Yes, consumers are equal mugs!

@Peekay, yes i agree, it is not only at Kenilworth but also the same in Sea Point and Claremont(Which has now been closed down due to lack of revenue...I WONDER WHY?!?!?" only reason i go to Kenilworth now is because Claremont has closed down and thus is now my closest point to where i live.

@Englander, unfortunately that is where you are wrong, maybe in a big business like BW/ Marshalls etc i'd expect the same type of service, however i now compare this to my local bookie in Durban whom i can go down to, have the tote opperator available right next to his desk, plasma tv's, bar, kitchen, leather couches, good vibe, the odd sunday afternoon braai outside...this is the experience that brings in revenue...now im not saying BW should be like this, but certainly need to try and get somewhere close

Club Tab is top class...

When im in Durban and at the racecourse Grant Felix is tops plus with a stretch. Dennis Freeman not to bad either. In my younger days Mr Old Tommy Morgan and Som Singh should take huge volume of bets.

Titch Wrote:

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> Club Tab is top class...


the venue and food are top class unfortunately it has zero management despite the big brass 20 metres from it...

Bushy Wrote:

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> @Peekay, yes i agree, it is not only at Kenilworth
> but also the same in Sea Point and Claremont(Which
> has now been closed down due to lack of
> revenue...I WONDER WHY?!?!?" only reason i go to
> Kenilworth now is because Claremont has closed
> down and thus is now my closest point to where i
> live.
>
> @Englander, unfortunately that is where you are
> wrong, maybe in a big business like BW/ Marshalls
> etc i'd expect the same type of service, however i
> now compare this to my local bookie in Durban whom
> i can go down to, have the tote opperator
> available right next to his desk, plasma tv's,
> bar, kitchen, leather couches, good vibe, the odd
> sunday afternoon braai outside...this is the
> experience that brings in revenue...now im not
> saying BW should be like this, but certainly need
> to try and get somewhere close

Why "unfortunately" Bushy? I have been waiting all my life to be wrong... just once... and now it has happened... Miracles!!!! They really do still happen!! <

But I would say the whole set up sounds entirely different to the one I had imagined... I think I got it wrong in that I actually thought in my head you were on-course. I have only ever been to one bookies in SA, Hollywood in Pretoria, and their staff were absolutely excellent... helpful and attentive. Your local bookie... privately owned?