HOLLYWOOD AGAIN

Leseding " they " should have an open line to the big 4 bank accounts to check on deposits made - you would think they check deposits at 08.00 every morning, but not to be.

We obviously have to spoon feed them, not top of their game is all I can say.

It's now 11.18 nothing in my account......... I did advise them at least 10 mins. Ago.

11.23 nothing in
11.26 nothing in

Dev please explain to us, how often, when do they check / confirm our deposits - my guess every 30 mins. If we lucky ? 11.29 nothing in

11.34 nothing in I'm hoping to bet race 1 Turff. 12.00 ???? Doesn't look good.

11.35 deposit now showing, now how long did that take ?

Service ? What service

if it was thru an atm fax or email them a copy of the receipt
maybe fnb offline Elvis
(not in the Madjmu camp myself)

Colours same deposit, and bank as last 50 deposits to hollywood account.

Specially for you, Elvis,

Hi Elvis

With this being the last weekend of our 15% bonus, we have received an incredible amount of deposits. If your deposit does not reflect, please send an email to depositnotification@hollywoodbets.net or please email me on devinh@hollywoodbets.net. We can get it sorted quickly.

Just a question, did you send a deposit notification? We do check our bank accounts constantly, but with the vast amount, it's impossible to know when we have missed one. We don't expect you to spoon feed us, but at least a message to let us know that you have made a deposit. You have my details and you can PM or email me directly. I am here to help.

Otherwise if you want your deposit credited immediately, I strongly suggest either using your credit card, or our Payfast system. Both are INSTANT, and there is no waiting for the account to be credited from our side. For more info please click on the respective link:
Hollywood Credit Card Deposits
Payfast Deposits

Also, if anyone is experiencing any issues with the website today, please email me on devinh@hollywoodbets.net and michaelc@hollywoodbets.net. My development team is on standby waiting for the first instance of an issue. Details of what platform you are using (computer/mobile), website, mobisite, network and what you are trying to bet on would be greatly appreciated. We are hoping for a smoother weekend.

Hi Dev yes I did send a deposit notification this morning..... check what time I sent it, check when u credited my account........ my guess close to 30 mins. Wait.

Dev, just a last one on this topic.... if u have had an incredible number of deposits cause of your bonus offer, the answer is simple...... have more staff checking for deposits. There is no excuse, my deposit was made on friday night.

It's like MAKRO offering JOHNNY BLACK ON SPECIAL R 150.00 ( just as you have advertised your special offer ) and having only 1 till operator...... good offer / great special........but shite service !

I agree with you 100% Elvis. Our team have already discussed this earlier this week, and going forward we have already worked on automating the bonus for the next special period, and worked on better methods of handling the load. We are learning from these experiences and we will always strive to improve the service. Thanks for your feedback.