Hollywood Disappoint again

The unilateral "mistake" rule is ludicrous (not just a Hollywood thing)

In theory ,it means I can ask a question ,get an answer ,bet accordingly and then be told it was a mistake..................it actually means that nothing you read on any bookie site can be trusted..................it might be a mistake!!

Another strong case for betting exchanges................no bullsh!t like that if you lay,or take, a bet there!

Hollywood very dissapoitning recently.

Ordered a Mutton bunnie on Sat, only to be told its sold out - @ 14h00 ... LOL ...maybe sigh

RACING GURU Wrote:

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> simms Wrote:
>

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>

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> > the problem i have with this is if Hollywood
> can
> > so easily rectify there mistake after the bet
> has
> > run its course, why then is it so difficult
> when
> > we make a mistake for them to sort it out
> before
> > either the 1st leg of the beg starts or the
> race
> > starts? if the price was changed Lotters should
> > have been notified so if he wanted to increase
> his
> > stakes he could of. I don't know if i am the
> only
> > person that has made mistakes taking bets using
> my
> > cell phone internet,but not once did Hollywood
> let
> > me change them.
> > yes i know there's Ts & Cs and fine print etc,
> but
> > Hollywood needs to be fair and consistent,
> think
> > about the customers aswell, it doesn't matter
> if
> > they bet R10 or 10k, a customer is still
> > important
> > Lotters as Agra has pointed out Playabets is a
> > good choice, they have really nice markets as
> well
>
> very good point....i took a multiple once with
> hollywood...and with one of the legs,i wanted to
> back Tottenham on the eurpoa thursday night..but
> errenously put Tottenham on the Saturday.....and
> because the first game had started they refused to
> change the tottenham leg,even though that game was
> only to be played later that evening...

I AM GLAD YOU BROUGHT THIS UP. I HOPE DEV READS THIS AS WELL

The above situation has happened to me many times. The Hollywood website for sports betting (especially soccer) is NOT user friendly. It is very easy to take the wrong bets when the same team is playing a days apart.

I personally think that there needs to be one more MAIN filter for the "dropbox" and that must be for the DATE.
Very often when punters take multiple soccer bets it is for a particular day (date).

@agra - we are hoping to have our website redesigned in the near future. We will take these points into account. The date of every game you select is clearly indicated on the screen as well as on your bet slip when striking your bet.

simms Wrote:

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> the problem i have with this is if Hollywood can
> so easily rectify there mistake after the bet has
> run its course, why then is it so difficult when
> we make a mistake for them to sort it out before
> either the 1st leg of the beg starts or the race
> starts? if the price was changed Lotters should
> have been notified so if he wanted to increase his
> stakes he could of. I don't know if i am the only
> person that has made mistakes taking bets using my
> cell phone internet,but not once did Hollywood let
> me change them.
> yes i know there's Ts & Cs and fine print etc, but
> Hollywood needs to be fair and consistent, think
> about the customers aswell, it doesn't matter if
> they bet R10 or 10k, a customer is still
> important
> Lotters as Agra has pointed out Playabets is a
> good choice, they have really nice markets as well

@simms - we will always try do whats fair. If you ever find yourself in a case where you have been treated unfairly, you are welcome to contact me directly. All our customers are important, and as can be seen by all the posts on ABC, we reply and investigate all of them.

RACING GURU Wrote:
> very good point....i took a multiple once with
> hollywood...and with one of the legs,i wanted to
> back Tottenham on the eurpoa thursday night..but
> errenously put Tottenham on the Saturday.....and
> because the first game had started they refused to
> change the tottenham leg,even though that game was
> only to be played later that evening...

@racingguru - its up to you the client to check your ticket before submitting your bet. If you strike your bet on the website, you should also receive an email confirmation. This is so you can check your bets and make us aware timeously if there is an error. If the first leg of the ticket has started, then we cannot cancel the bet, as we cannot relay the bet with the first game.

chrism, I've got to agree with you 100 %

all this uproar & bad vibes against HOLLYWOOD over a few pennies. The bet was small, they should have just paid out & be finished with.
If a shop assistant pays me 0,10 c short, i wouldn't say a thing....... pay me R 20.00 short out of R 100, i will say something.

why worry about the small shit....... life's too short. True there are no bookmakers anymore, only accountants, boring accountants.

ElvisisKing Wrote:

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> chrism, I've got to agree with you 100 %
>
> all this uproar & bad vibes against HOLLYWOOD over
> a few pennies. The bet was small, they should have
> just paid out & be finished with.
> If a shop assistant pays me 0,10 c short, i
> wouldn't say a thing....... pay me R 20.00 short
> out of R 100, i will say something.
>
> why worry about the small shit....... life's too
> short. True there are no bookmakers anymore,
> only accountants, boring accountants.

Trust me Elvis, the money is not the issue. It's the principle. As Hibs mentioned earlier, we cannot set a precedent.

Dev
Thanks alot .
What you say is true, but by just adding one more filter, it will make placing bets easier.

Bit of a win won from the bookie side... Customer must check their ticket and ensure that they have placed their bet correctly and cannot have it changed after 1 leg of the bet has started, but the bookmaker has the right to change the price after the fact?

I have had this exact situation with a different bookmaker where i got 25-1 on Arsenal to win instead of 2.5-1. They voided the bets before the kick off. Had the game kicked off i would played in play to cover my bets and ensure that i ran a profit. I can almost guarantee you that NO bookmaker would refund me my losing bets in this situation.

Richie77 Wrote:

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> Bit of a win won from the bookie side... Customer
> must check their ticket and ensure that they have
> placed their bet correctly and cannot have it
> changed after 1 leg of the bet has started, but
> the bookmaker has the right to change the price
> after the fact?
>
> I have had this exact situation with a different
> bookmaker where i got 25-1 on Arsenal to win
> instead of 2.5-1. They voided the bets before the
> kick off. Had the game kicked off i would played
> in play to cover my bets and ensure that i ran a
> profit. I can almost guarantee you that NO
> bookmaker would refund me my losing bets in this
> situation.


Honestly last year, I took an in running bet when Liverpool scored against Chelsea. They were laying 6/1 or thereabouts for the Liverpool win. I thereafter proceeded to take a draw bet in running the odds were like 3/1. After Hollywood rectified the price of Liverpool to the correct odds, I then notified them that the draw bet was taken cos of the Liverpool price I had initially taken. They cancelled my draw bet, paid me out at the correct Liverpool odds and gave me a R2000 voucher. And that's a true story, no lies. I did open a thread last year when they did that, so you can verify it, if you search for it.

Mac Wrote:

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> TNaicker Wrote:
>

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>

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> > Price taken by punter is "advertised" price so
> > they have to allow you the bet...eg. you go to
> the
> > store and tag (advertised price) says R10 but
> > actual price is R12,50 then the store has to
> allow
> > you the price advertised of R10...I remember
> > something along these lines from by Commercial
> Law
> > studies but things could have changed since
> > then...I stand corrected...law of contract
> > requires offer (advertised price) and
> acceptance
> > (you took the bet at the advertised price)...
>
> Most definitely not. The advertised price is only
> an invitation for you to make an offer and then
> when the seller accepts your offer only then will
> a contract or agreement be created.
>
> If Pick 'n Pay mistakenly advertises R5 for a loaf
> of bread they are quite entitled to reject your
> offer of the R5 and quite rightly so...

Agreed that it is an invitation to make an offer...Punter made offer and this was accepted when bet was accepted and paid for therefore contract concluded and no notification to punter of change to correct price...unilateral action to amend error after the event rather than before...

And guys easy on the digs at accountants...I'm an accountant...