Hollywood Disappoint again

Dev Wrote:

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> RACING GURU Wrote:
> > very good point....i took a multiple once with
> > hollywood...and with one of the legs,i wanted
> to
> > back Tottenham on the eurpoa thursday
> night..but
> > errenously put Tottenham on the
> Saturday.....and
> > because the first game had started they refused
> to
> > change the tottenham leg,even though that game
> was
> > only to be played later that evening...
>
> @racingguru - its up to you the client to check
> your ticket before submitting your bet. If you
> strike your bet on the website, you should also
> receive an email confirmation. This is so you can
> check your bets and make us aware timeously if
> there is an error. If the first leg of the ticket
> has started, then we cannot cancel the bet, as we
> cannot relay the bet with the first game.


True dev....the point u make about checking ones ticket ia ABSOLUTELY correct,and the onus is on the person taking the ticket..but u missing the point....the point here is..it was said to me that there is no possible way that the bet could be changed...but it seems that when it comes to changing the price of the ticket after the event has started...it is possible to do so.....so a mistake when in your favour can be amended..but a mistake in the punters favour cant be accommodated

> True dev....the point u make about checking ones
> ticket ia ABSOLUTELY correct,and the onus is on
> the person taking the ticket..but u missing the
> point....the point here is..it was said to me that
> there is no possible way that the bet could be
> changed...but it seems that when it comes to
> changing the price of the ticket after the event
> has started...it is possible to do so.....so a
> mistake when in your favour can be amended..but a
> mistake in the punters favour cant be accommodated

They are two completely different situations RG. One is where the price is complete error, and the other is where the punter has selected an incorrect team.

There is no way that once the first leg of a ticket has kicked off, can we go and adjust bets. The reason being that you will get a lot of people who have made "mistakes" on the rest of their ticket's legs. As I said, they are two completely different situations and you cannot compare apples with apples. The punter has the bet confirmation there to check that they have selected the correct events for their ticket.

naresh Wrote:

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> Richie77 Wrote:
>

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>

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> > Bit of a win won from the bookie side...
> Customer
> > must check their ticket and ensure that they
> have
> > placed their bet correctly and cannot have it
> > changed after 1 leg of the bet has started, but
> > the bookmaker has the right to change the price
> > after the fact?
> >
> > I have had this exact situation with a
> different
> > bookmaker where i got 25-1 on Arsenal to win
> > instead of 2.5-1. They voided the bets before
> the
> > kick off. Had the game kicked off i would
> played
> > in play to cover my bets and ensure that i ran
> a
> > profit. I can almost guarantee you that NO
> > bookmaker would refund me my losing bets in
> this
> > situation.
>
>
> Honestly last year, I took an in running bet when
> Liverpool scored against Chelsea. They were laying
> 6/1 or thereabouts for the Liverpool win. I
> thereafter proceeded to take a draw bet in running
> the odds were like 3/1. After Hollywood rectified
> the price of Liverpool to the correct odds, I then
> notified them that the draw bet was taken cos of
> the Liverpool price I had initially taken. They
> cancelled my draw bet, paid me out at the correct
> Liverpool odds and gave me a R2000 voucher. And
> that's a true story, no lies. I did open a thread
> last year when they did that, so you can verify
> it, if you search for it.


I used a different bookmaker, but good on HW. Nobody contacted me to tell me the price changed, i was lucky enough that i happened to check that the bet was voided before placing any further bets. Nobody called me, nobody offered an explanation, just a voided bet.

RG once a bet has started it is standard practice to not allow bets to be altered ( with a bookie ) world wide , before a bet has started no problem , but after a bet is struck the bookmaker has to worry about their liabilities and try create a book.

Dev, what would happen if lets say Man city were priced at 4/10. The punter took a bet.. later hollywood finds out they made an error and man city should have been 6/10. Are you telling us that hollywood would then pay the punter more than what the initial bet indicated? Or would that just be swept under the table?

banker Wrote:

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> Dev, what would happen if lets say Man city were
> priced at 4/10. The punter took a bet.. later
> hollywood finds out they made an error and man
> city should have been 6/10. Are you telling us
> that hollywood would then pay the punter more than
> what the initial bet indicated? Or would that just
> be swept under the table?

Hollywood will always try do whats fair. If there was a drastic discrepancy of price at the TIME of striking the bet, then yes we can look at adjusting. Please put emphasis on the word drastic, and if it was at the same time. We will not entertain every query if there is a small price difference, and I see what you are trying to do. As I said, Hollywood will attempt to do whats fair and at our discretion.

Dev Wrote:

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> banker Wrote:
>

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>

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> > Dev, what would happen if lets say Man city
> were
> > priced at 4/10. The punter took a bet.. later
> > hollywood finds out they made an error and man
> > city should have been 6/10. Are you telling us
> > that hollywood would then pay the punter more
> than
> > what the initial bet indicated? Or would that
> just
> > be swept under the table?
>
> Hollywood will always try do whats fair. If there
> was a drastic discrepancy of price at the TIME of
> striking the bet, then yes we can look at
> adjusting. Please put emphasis on the word
> drastic, and if it was at the same time. We will
> not entertain every query if there is a small
> price difference, and I see what you are trying
> to do. As I said, Hollywood will attempt to do
> whats fair and at our discretion.

Rather than worrying about setting a precedence, Hollywood should have used their discretion.

>
> Rather than worrying about setting a precedence,
> Hollywood should have used their discretion.

I PMed you about the comment you made about one of our Hollywood branches not having Mutton bunnies on a Saturday afternoon. I have not yet received a reply? I'd really like to know so we can investigate.

this is completely bizzarre and really poor gambling ethics(if there is one) from hollywood. The punter placed the bet received the confirmation and other than a normal deduction the bet should be paid as per confirmation. Sorry whatever their representative Dev is trying to justify it has to be paid as per confirmation.Bet is a Bet.you priced wrong is not fair on the punter to be paid less. i also have a HW account and now the precendent that HW has set is that they can pay as they wish not as per confirmation?

Over the weekend i placed a bet for R12
Being confused between Hollywood and Hollyworld 24/7 I made a mistake
My bet came out R212...my mistake...
I felt there was not enough time to call them to rectify my bet, i left it at that

About a month ago I made the same mistake betting with my cellphone, I lost R300...also my mistake {I may be wrong with amount here}

The day Past Master won the Met I made a similar mistake and after that mistake I had to go to Hollywood Vasco to have a bet on the Met
[this after i had enough to bet from home}

I don't remember Hollywood calling to ask if I was sure about the amount I WANTED to bet

Point is, I made the mistakes and PAID for it!
SO WHY SHOULD HOLLYWOOD NOT PAY FOR THEIRS?

just a final point from me regarding this issue.....most bookies lay on INTERBET...say for argument(and it has happenned),that a bookie wanted to lay 10 k off a horse at 1/1....but he mistakenly put 10/1..and a punter took it...would the bookie who laid that bet,be able to change that bet back to 1/1....I THINK NOT...i saw it happen when a horse was laid at 10/1 on interbet and it was 1/1..and it was never cancelled,,....the bookie just got on with life...now all of a sudden,they cant get on with life...EXPLAIN WHY...i tell u the reason...because bookies still think punters are cakes...and probably we are

Racing Guru's point is very valid and relevent imo.
I place is bet, select wrong horse,1st leg is run-i accept its mymistake and I am willing to lose the money(or win depending on outcome)
Bookie1 offers 2/1 about a team, bets made by punter, bet acceptedbuy bookie. Punter wins, bookies realises mistake and rectifies mistake after results!!!!!!!!imo BULLSHIT!
That is 2 mistakes by bookie, number1: u offer wrong price, number2: u accept bet for wrong price.
What happens to punters who bet at the branch? They are able to cash their slip and walk away with the wrong price?because if it had been paid out, that means all clear wasgiven?yett one isat an inconvience because he/sheis an account holder and money can be taken as pleased.
Imo, like tthe punter accepts his/her mistake when choosing wrong team/horse, bookies must beheld liable for their mistakes, not us!!!!u offer and accept, y now are u allowed to go back on the agreement, yet when we accept ur offer, its taken as gospel and we can't go back on our agreement! Total double standards. And yes its in the ts n cs and I think we are all idiots 4 accepting those(including me). If u are a branch punter, with no internet access, can they change ur ticket price if u go 2 cash it da nex morning? According tto the ts n cs? If u were not given or read em before u entered or struck ur bet? Just a question?