My Hollywood experience

Tried opening an account today, after much ado I managed to log in and deposit R100 just to test their system. Got to R300 and tried to withdraw and found this cannot be done. Called in, to be told they need a 3 month bank statement and ID to change my banking details. Note that I had just sent in all my fica stuff an hour earlier


More painful than taking out a mortgage bond.

Will go back to WSB, painless experience.

Once your things are in order every thing is easy with H/W, they are simply the best to me.

Sealegs wrote: Tried opening an account today, after much ado I managed to log in and deposit R100 just to test their system. Got to R300 and tried to withdraw and found this cannot be done. Called in, to be told they need a 3 month bank statement and ID to change my banking details. Note that I had just sent in all my fica stuff an hour earlier


More painful than taking out a mortgage bond.

Will go back to WSB, painless experience.

Hi Sealegs, I work for Hollywoodbets and I would like to assist you. I will PM you to get your account details so we can get this addressed asap.

I am very certain that we would not require a 3 month bank statement. We would require a form of bank statement that clearly shows your bank details so that we can verify it before processing the withdrawal. We normally require a copy of ID so that we can verify that it is you requesting the bank details change (and not someone else doing it). In this situation, if you already entered your bank details when you registered, our team would just be verifying the details. I'm sure we can get your ID copy instead of you needing to send it again.

I have PMed you requesting your details so I can get our withdrawals manager to follow up on this, and ascertain what is required. Apologies for the inconvenience caused.

Hi Dev,
The new mobi site is fantastic.
Do existing users have to also re-submit proof of banking. I noticed the banking details are blank on my profile.

alterego wrote: Hi Dev,
The new mobi site is fantastic.
Do existing users have to also re-submit proof of banking. I noticed the banking details are blank on my profile.

Hi Alterego
I will follow up with my team, but if your banking details were on your profile previously - then you wouldn't need to resubmit them. Our team will pull it across. I will advise. Thank you!

Alterego - Our team has your information stored. On your next payment they will bring your details across. Thank you

savasp wrote: Once your things are in order every thing is easy with H/W, they are simply the best to me.

100%.....been with H/W for years...never had a problem

Sealegs, these guys are the real deal, been with them for years, no issues, deposits clear in minutes & withdrawals are quick and hassle free. Give them a chance

Good morning clanners. Nice to be on this site, being a great thorouhbred racing fan.
New mobi site has a few glitches.

I for one noticed that the correct bet was not reflecting on the bet slip but was too late to cancel.
I know Dev has referred my particular case to developers to investigate.

Thanks Scotte@holly for not only sorting my problem but also honouring my wager.
Top class

Guys I want to reaffirm wht others say they are different division very hard for any bookie to keep up with them