Hollywood Bets - Advice Needed!

As a punter, how do I know what the "correct price" is, if I go and I get quoted 14/1.. since on every document I get with betting says "betting subject to change"..

It is amazing that bookmakers operate as if they are not subject to the normal laws of contract
I would love to see that tested
The price of a bet is one of the most subjective things that exist ,so at what point does a stretch become a mistake.
If you "offer" R100 at a price and the bet is accepted the contract is concluded (offer and acceptance)
A lot of the rules the bookmakers rely on applied when gambling debts were not legally enforceable,so punter didn't have a leg to stand on!

Went into the shop bought an ice cream at the advertised price. Paid for it and saw a friend in the shop. So we got talking and whilst i was having that conversation i started to eat my ice cream. Wow i said, this ice cream is the best that i have ever tasted. The manager of the shop walked over and said to me that actually that ice cream costs a pound more. He tried to take my ice cream back but i told him to get lost.

My friend could not believe what he heard and called over to his wife to put down her now almost full trolly of shopping and told her that they would be doing their shopping elsewhere from now on I said that i would do the same and that i would tell go on social media and let people know what happened to me. I can see the manager pulling his hair out everytime i walk past the shop as he has hardly any customers left. They are now offering that ice cream at half price and even offered me a free box of them.

If you not happy with the service that Hollywood gives or the manner in which they treat you then dump them.(pathetic IT always going down) Its your choice and you are not forced to stick with them.

Gilz17 wrote: As a punter, how do I know what the "correct price" is, if I go and I get quoted 14/1.. since on every document I get with betting says "betting subject to change"..

If the price contains an inadvertent and obvious error, a consumer cannot hold the supplier to that price if:

the supplier corrects the error in the displayed price, and
takes reasonable steps to inform the consumer of the error and the new corrected price.

this is the CPA rule on this matter - It is an obvious human error with a decimal point being placed in the wrong position... It is easy enough to check what the rest of the market was offering at the time and obviously, 100 times the true odds is not a "stretch" but a legitimate error. Now the onus should be on the bookmaker to send out immediate emails or calls when they notice the error and NOT WAIT FOR THE RESULT... It is like a vendor selling you a coke for R1 and then half an hour later when you have already drunk it they knock on the door asking for R9 extra .

With that explanation.. I would like a refund on all my bets from this day on that was/is due to Human error.. As long as I have proof? That correct?

How does that now not shift liability onto the bookie if they made an error and not "check your ticket for errors" approach.. u want it both ways?

The thing that irritates me is the fact that the bet was struck lastnight 06 May 2017 and paid out before 8pm.

I went to collect my winnings on 07 May 2017 at roughly 10:10am after placing a few other bets.

In the +-14hours I had not received one phone call, sms or e-mail to state that there is a possibility that HW had made a mistake with their odds.

Only to get a phone call at 12:00pm by a cell phone number (HW consultant) and to be told that there is nothing HW can do as this happens with an interface such as online betting and although it is an abnormal situation I'm still in profit.

To be told I should be happy with a few thousand after depositing a few hundred is condescending.

I've deposited vast amounts of money into my HW account over the years and have always trusted their online betting application.

Mistakes have occurred where wrong bets have been struck online and in running only to be told that in running bets can't be cancelled. I've always just taken the "mistakes"'and "losses" on the chin.

Imagine I'd lost the R20k, would I have received a phone call from HW asking me to repay the +-R14k that they had "mistakenly" paid me out for a "legitimate" bet that had been struck?

Gilz17 wrote: How does that now not shift liability onto the bookie if they made an error and not "check your ticket for errors" approach.. u want it both ways?

a contract has two or more parties so BOTH are liable to check that they have consensus... In this case they did not reach consensus due to error - HW thought they were selling at 0.14 but the input was 14 and the buyer thought he was getting the bargain of the Century - I am no friend of any bookmaker but am a believer in fair practice for buyer and seller as it is only just.

My only thing is that bookmakers should run their businesses with the same risk as others.
Some time ago I backed s horse at a bout 10:30 on Sat morning.
My price was reduced by a scratching that had taken place at 8;30
Excuse........we weren't open yet!
That is bullshit .........you can't be "half open"

I would love to see a punters fund (contribution of a few rand a month) and use the funds to test these cases and create new precedent!

A question for Kyle.If that bet,with the wrong odds,was a losing bet would you refund the stake cause you made a mistake?

rob faux wrote: My only thing is that bookmakers should run their businesses with the same risk as others.
Some time ago I backed s horse at a bout 10:30 on Sat morning.
My price was reduced by a scratching that had taken place at 8;30
Excuse........we weren't open yet!
That is bullshit .........you can't be "half open"

I would love to see a punters fund (contribution of a few rand a month) and use the funds to test these cases and create new precedent!

That is insane - if you have an online presence then either you open your daily book when a staff member is "online" or you close until that happens - knowing racing scratchings happen by 8h30 every morning is should be easy to have someone online at that time to make adjustments. Basically online is like having a 24 hour shop so at least one person should be online during the dark hours?

I agree with Rob.

The punter seems to carry 99,99% of the risk and even when not at fault he gets screwed.

Some sort of authority needs to be created in order to protect the punter in these situations.