Hollywood Bets - Advice Needed!

durbs wrote: A question for Kyle.If that bet,with the wrong odds,was a losing bet would you refund the stake cause you made a mistake?

This!

durbs wrote: A question for Kyle.If that bet,with the wrong odds,was a losing bet would you refund the stake cause you made a mistake?

silence says it all...

Only reason they could make the adjustment was it was on the account...what would they do if it was a cash customer that they had already settled bet with ??

TNaicker wrote: Only reason they could make the adjustment was it was on the account...what would they do if it was a cash customer that they had already settled bet with ??

probably refuse to pay out

Where does a bet become an obvious error? If a horse is at 1/1 and the bookie is showing 16/10, 5/2, 4/1, 7/1, 10/1. Where is the line drawn?

This could be a lovely way of balance your book. Offer 20/1 on a 2/1 shot that is drifting and you are not getting enough exposure on. After the race if the horse loses you keep quite everyone feels well I got good value for money. If it wins claim an obvious mistake and pay everyone out at 2/1. Where is the liability for the bookie who is the one at fault?

I have brought it up before especially in sports betting. What if the Team you taken a multiple with is 5/10 and only later they realize its in fact 15/10. Majority of punters who had taken the bet earlier will have only taken the 5/10 in the multiples in belief they were the favorites and if that Team lose you will feel you was hard done by. For instances like this and that of A J Yorker as soon as the error is spotted, communication should be immediate to the clients to clarify with them if they want the bet at a revised price or a refund as you would not have necessarily taken the new prcie but if you are a walk in client then thats another matter. In A J Yorker case the error was only realized the next day but surely during the time of the event because of the amount to be won someone on Hollywood side should have flagged the bet as suspicious and cancelled the bet immediately.

This all boils down to ethics.

Had I lost my R1000 then nobody would've batted an eye.

HW would've thought: "Phew, we got away with one there"

All I asked when contacted was;
1.) "Who is at fault?"
2.) "Who is liable for the fault?"

An answer could not be given for the above.

After the call I received at 12:00pm I was told that I'd be contacted in 20mins as the consultant wanted to chat to his supervisor in order to see if they could offer me something to apologise for the mishap.

Later I received a call at 13:50pm saying they apologise they haven't got back to me within 20mins but they still looking into the matter to so what they can do for me.

At 14:19pm I get a call and again the consultant apologises and states HW is unable to do anything but reiterates that I'm still showing a profit which I rate they think justifies their actions.

Ethics, that's all...

All the above about errors and ‘obvious errors’ are valid.

However, they have it in their T&C’s which everyone accepts and this is accepted by the gambling boards which is absolute bullshit.

Is there anyone that has ever received a bigger price and a bigger payout because of the errors they so frequently make?

Rob has a very good idea –” I would love to see a punters fund (contribution of a few rand a month) and use the funds to test these cases and create new precedent!”

AJ - we are not judged on what we say but rather what we do and in this instance HW has spoken loudly.....

AN advert or price is an invitation to do business and either party can refuse to sell or buy however once the transaction happens though the contract is concluded, i.e. HW had a chance to refuse the bet when struck, i take it HW confirmed electronically that the bet was confirmed.

Not only was the bet confirmed but HW showed the punter as a winner.

To state that there T&C's is very flimsy at best, the fact that someone from HW made a mistake is the responsibility of HW, the fact that they do not have their own double check in place is of no material value to the punter. HW cannot only check and have authorization for certain bets. What is of importance is that the same person that made the mistake is/was authorized to accept 100's of other bets on the day. If the majority of those bets lost and HW cannot show transparency to the public that they were all audited to be correct, i.e. not one mistake was ever in their favour then there is a problem.

Simply put, HW accepted the bet and showed the customer to be a winner, the contract exists at the price the bet was struck. Any error on the part of HW by their own staff must be remedied internally and i would believe that there is definately legal grounds to prove this.

That being said you would have to have the appetite to fight this.

Personally, i think this is really shocking on the part of HW and i don't know how much lower you can go. It is an internal problem that you should sort out internally and pay the punter. HW accepts a bet and does not double check it, they then show the punter is a winner, 24 hours later after an audit they refuse the to pay the bet at what it was confirmed at only because this is an account holder.

I would start by reporting the incident to the Gambling Board as HW do not publish their daily audited figures to the public thereby ensuring that punters never lose a bet at the wrong price and are not refunded.

Wouldn't it be lovely to run any business where you can make mistakes and then just go back to the customers and change it..........only in SA RACING

With due respect taking 14 to 1 a 1 to 7 shot if you dont know its an error then you need to see a head doctor as this is daylight robbery and many bookmaking firms i know would close your account

Your view is so surprising Pirates.....in your opinion the PUNTER should have known better, surely this is not what your insinuating?

The punter should have known better, HollyWood did nothing wrong....and we will close your account if you bet on our mistake...

Lend me your sunglasse s

Tigershark wrote: Your view is so surprising Pirates.....in your opinion the PUNTER should have known better, surely this is not what your insinuating?

The punter should have known better, HollyWood did nothing wrong....

Lend me your sunglasse s

please tiger you losing the plot pal your hatred towards bookies is clouding your judgement ..its not like they were offering 2 to 1 an even money shot here ffs